Collection Representatives - Chicago, IL
Debt collection company located near Grand and Chicago avenues is in need of Collection Representatives.
Customer Service/Collection Resolution Representative
Job Summary:
This position is primarily responsible for servicing past due accounts in a call center environment, resulting in successful collections on outstanding debt.
Job Responsibilities:
REQUIREMENTS:
Education and Experience:
Skills and Abilities:
Success in this position may lead to becoming a successful debt collector with growth potential within the organization.
HOURS:
Shifts will be between 8:00 AM and 7:00 PM; Weekend availability may be needed.
SALARY:
$14.00 is the base pay.
How to Apply:
Email resume to nancy@industrialcouncil.com. Note job title in subject line.
Customer Service/Collection Resolution Representative
Job Summary:
This position is primarily responsible for servicing past due accounts in a call center environment, resulting in successful collections on outstanding debt.
Job Responsibilities:
- Perform inbound/outbound calls with consumers.
- Build and maintain a professional conversation with consumers working toward resolution.
- Request and negotiate payments from consumers for proper resolution.
- Responds promptly to customer's needs.
- Maintain clear and updated account documentation with accuracy.
- Responsible for maintaining calls between 50-150 per day.
- Responsible for meeting personal monthly Key Performance Indicators and Team Monthly Goals.
- Perform duties in accordance to federal, state and local laws and company policy.
- Follow all company policies and procedures, including punctuality and attendance.
- Completes administrative tasks correctly and in a timely manner.
REQUIREMENTS:
Education and Experience:
- High School Diploma or equivalent.
- Collection/Call Center experience a plus
Skills and Abilities:
- Must have excellent communication skills.
- Must have excellent negotiation and customer service skills.
- Must show respect and sensitivity for cultural differences.
- Ability to prioritize and plan work activities with efficient use of time.
- Ability to approach others in a tactful manner and react well under pressure.
- Ability to gather and analyze information skillfully.
- Must have proficient computer skills and ability to working in multiple data bases systems simultaneously, while engage in conversation and completing all required notations.
- Ability to manage difficult and/or emotional customer situations and awareness to escalate to supervisor when required.
- Knowledge of the FDCPA is helpful.
- Bilingual skills a plus.
Success in this position may lead to becoming a successful debt collector with growth potential within the organization.
HOURS:
Shifts will be between 8:00 AM and 7:00 PM; Weekend availability may be needed.
SALARY:
$14.00 is the base pay.
How to Apply:
Email resume to nancy@industrialcouncil.com. Note job title in subject line.