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Collection Representatives - Chicago, IL

Debt collection company located near Grand and Chicago avenues is in need of Collection Representatives.
 
Customer Service/Collection Resolution Representative
 
Job Summary:
This position is primarily responsible for servicing past due accounts in a call center environment, resulting in successful collections on outstanding debt.
 
Job Responsibilities:
  • Perform inbound/outbound calls with consumers.
  • Build and maintain a professional conversation with consumers working toward resolution.
  • Request and negotiate payments from consumers for proper resolution.
  • Responds promptly to customer's needs.
  • Maintain clear and updated account documentation with accuracy.
  • Responsible for maintaining calls between 50-150 per day.
  • Responsible for meeting personal monthly Key Performance Indicators and Team Monthly Goals.
  • Perform duties in accordance to federal, state and local laws and company policy.
  • Follow all company policies and procedures, including punctuality and attendance.
  • Completes administrative tasks correctly and in a timely manner.

REQUIREMENTS:
Education and Experience:
  • High School Diploma or equivalent.
  • Collection/Call Center experience a plus
 
Skills and Abilities:
  • Must have excellent communication skills.
  • Must have excellent negotiation and customer service skills.
  • Must show respect and sensitivity for cultural differences.
  • Ability to prioritize and plan work activities with efficient use of time.
  • Ability to approach others in a tactful manner and react well under pressure.
  • Ability to gather and analyze information skillfully.
  • Must have proficient computer skills and ability to working in multiple data bases systems simultaneously, while engage in conversation and completing all required notations.
  • Ability to manage difficult and/or emotional customer situations and awareness to escalate to supervisor when required.
  • Knowledge of the FDCPA is helpful.
  • Bilingual skills a plus.

Success in this position may lead to becoming a successful debt collector with growth potential within the organization. 

HOURS:
Shifts will be between 8:00 AM and 7:00 PM; Weekend availability may be needed.

SALARY:
$14.00 is the base pay.

​
How to Apply:
Email resume to nancy@industrialcouncil.com. Note job title in subject line. 
ICNC - Industrial Council of Nearwest Chicago
320 N Damen Ave., First Floor
Chicago, IL. 60612
Tel: (312) 421-3941
Fax: (312) 421-1871
Email: info@industrialcouncil.com
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