Crew Member @ Viet Nom Nom - Evanston, IL
Reports to:
Owner, Kitchen Operations Manager, Team Leads & Supervisors
Company Background:
Viet Nom Nom is a Vietnamese-inspired food service company, which was founded in 2015. The company started in a shared kitchen, focusing on pop-up events and its budding Northwestern University partnership -- the company eventually opened its first brick & mortar location in Downtown Evanston in 2017. In the next 3 years, Viet Nom Nom developed a significant and large-scale partnership with Northwestern, which involved becoming a preferred catering vendor, serving grab & go meals all across campus, and even operating a kiosk at the football stadium. The storefront in Evanston continues to serve as Viet Nom Nom’s flagship location – but we have expanded with 3 locations in 2020 in Evanston and Chicago + a new campus location in 2022!
Viet Nom Nom is run by a hands-on owner with a successful business background, entrepreneurial experience, and strong food acumen. He has 7+ years in corporate banking & strategy experience, previously owned an event planning, and has held several board positions with community & non-profit organizations. His passion is to create a positive, family-style, and successful work environment that then allows the team to have a positive effect on the community around them.
Summary of Opportunity:
We are looking for enthusiastic and experienced Crew Members to support our Downtown Evanston Storefront (618 ½ Church St) and our two Northwestern University campus locations (1999 Campus Dr & 2145 Sheridan Rd). Our two locations are less than a ½ mile from each other. The role requires flexibility to support operations and shifts at both locations, as well as offsite events, festivals, and pop-ups. This is a great way to gain exposure to our different operations, learn new skills, and position yourself for maximum hours/shifts + growth opportunities.
We are looking for folks who love being around and interacting with others! Being a Crew Member means you’re right on the line interacting with customers and serving them their meals. Your goal is to ensure that they have a great experience -- from recommending your favorite dishes & sauces to handling their questions about dietary needs, this role is all about service and taking care of customers!
During your shifts, you will also spend time setting up and breaking down our veggie & protein stations, restocking supplies, maintaining proper sanitation & cleanliness inside of our kiosk, cleaning dishes & utensils, and doing basic prep (e.g. washing / slicing simple herbs and garnish, portioning noodles & sauces). Part time and full time positions are available.
Duties & Responsibilities:
A Crew Member is responsible for the daily preparation of food products including meats, poultry, tofu, vegetables, sauces, stocks, and finished menu items. Crew Members ensure we use fresh ingredients, rotate properly, follow health and sanitation guidelines and prep recipes to standards to maintain consistency. Crew Members also ensure high quality customer experiences from friendly greetings to taking orders to addressing requests & feedback.
Crew Member Requirements & Qualifications:
Viet Nom Nom Rockstars Are People Who:
We invest in our team members and want them to learn, grow, and move up into supervisory or management positions. Join us for an opportunity to be a part of an expanding company and grow in your skills and career!
Highlights:
Apply: Send resume to [email protected]
Owner, Kitchen Operations Manager, Team Leads & Supervisors
Company Background:
Viet Nom Nom is a Vietnamese-inspired food service company, which was founded in 2015. The company started in a shared kitchen, focusing on pop-up events and its budding Northwestern University partnership -- the company eventually opened its first brick & mortar location in Downtown Evanston in 2017. In the next 3 years, Viet Nom Nom developed a significant and large-scale partnership with Northwestern, which involved becoming a preferred catering vendor, serving grab & go meals all across campus, and even operating a kiosk at the football stadium. The storefront in Evanston continues to serve as Viet Nom Nom’s flagship location – but we have expanded with 3 locations in 2020 in Evanston and Chicago + a new campus location in 2022!
- Downtown Evanston: Storefront at 618 ½ Church St in Evanston
- Norris Center @ Northwestern University: Food Court Kiosk, 1999 Campus Dr in Evanston
- Tech Express @ Northwestern University: Food Court Kiosk, 2145 Sheridan Rd in Evanston
- The Hatchery: Commissary & Ghost Kitchen within The Hatchery, 135 N. Kedzie in Chicago
Viet Nom Nom is run by a hands-on owner with a successful business background, entrepreneurial experience, and strong food acumen. He has 7+ years in corporate banking & strategy experience, previously owned an event planning, and has held several board positions with community & non-profit organizations. His passion is to create a positive, family-style, and successful work environment that then allows the team to have a positive effect on the community around them.
Summary of Opportunity:
We are looking for enthusiastic and experienced Crew Members to support our Downtown Evanston Storefront (618 ½ Church St) and our two Northwestern University campus locations (1999 Campus Dr & 2145 Sheridan Rd). Our two locations are less than a ½ mile from each other. The role requires flexibility to support operations and shifts at both locations, as well as offsite events, festivals, and pop-ups. This is a great way to gain exposure to our different operations, learn new skills, and position yourself for maximum hours/shifts + growth opportunities.
We are looking for folks who love being around and interacting with others! Being a Crew Member means you’re right on the line interacting with customers and serving them their meals. Your goal is to ensure that they have a great experience -- from recommending your favorite dishes & sauces to handling their questions about dietary needs, this role is all about service and taking care of customers!
During your shifts, you will also spend time setting up and breaking down our veggie & protein stations, restocking supplies, maintaining proper sanitation & cleanliness inside of our kiosk, cleaning dishes & utensils, and doing basic prep (e.g. washing / slicing simple herbs and garnish, portioning noodles & sauces). Part time and full time positions are available.
- At the Downtown Evanston Storefront, available hours: 7:00AM–1:00PM Mon / 7:00AM–4:00PM Tues-Fri.
- At the Norris Center @ Northwestern University, available hours: 9:00AM–8:00PM 7 days/week.
- At Tech Express @ Northwestern University, available hours: 9:00AM–4:00PM Mon-Fri.
- Weekend and day/night flexibility is required for special events and operations.
Duties & Responsibilities:
A Crew Member is responsible for the daily preparation of food products including meats, poultry, tofu, vegetables, sauces, stocks, and finished menu items. Crew Members ensure we use fresh ingredients, rotate properly, follow health and sanitation guidelines and prep recipes to standards to maintain consistency. Crew Members also ensure high quality customer experiences from friendly greetings to taking orders to addressing requests & feedback.
- Refer to Task & Prep Lists at the start of each shift for assigned duties.
- Work quickly and accurately to prepare a variety of proteins, vegetables, noodles, and other food items (menu items and sauces)
- Understand and comply consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
- Portion food products according to standard portion sizes and recipe specifications.
- Store and label all food properly.
- Maintain clean and sanitary work areas, including tables, shelves, walls, sinks, grills, ovens, range, mixing & processing machines, fridges & freezers.
- Open and close the kitchen and stations properly, adhering strictly to health and sanitation standards. Assists others in closing the kitchen.
- Prepare customer meals: dine-in, carryout & delivery, and catering orders 9. Utilize point of sale register/terminal, 3rd party delivery tablets, and other forms for technology within the kitchen
- Ensure high quality customer service: take orders, explain menu, use allergy matrix, answer questions & receive feedback.
- Attend all scheduled employee meetings and bring suggestions for improvement.
- Assist with periodic offsite operations, pop-ups, festivals, sampling events.
- Promptly report equipment and food quality problems to Kitchen Manager.
- Inform leadership immediately of product shortages.
- Use Viet Nom Nom recipe book and build sheets for preparing all products. Does not rely on memory alone!
- Maintain a positive and productive attitude and contribute to team dynamic of kitchen.
- Perform other related duties as assigned by the team manager-on-duty. This job description is intended to illustrate the main duties and areas of responsibility of the Crew Member. It is not intended to be exhaustive and you are advised that the duties and responsibilities may change from time to time.
Crew Member Requirements & Qualifications:
- Prior experience in food service
- Food Handler Certificate required (able to get it within 30 days of employment)
- Valid Food Manager Certificate a major plus -- subject to higher earning/wages
- Valid Driver’s License a major plus -- subject to higher earning/wages (company vehicle is provided)
- Excellent communication and listening skills
- Be able to adapt to changing customer volume levels with a sense of urgency
- Understanding of, and compliance with, safety, sanitation and food handling procedures
- Ability to work in and contribute to a team & fast-paced environment
- Commitment to quality service, and food and beverage knowledge
- Ability to handle knives & sharp objects and perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height
- Proper usage and handling of various kitchen machinery to include slicers, ovens, stoves, mixers, and other kitchen related equipment
- Be able to reach, bend, stoop and frequently lift up to 40 pounds
- Be able to work in a standing position for long periods of time
Viet Nom Nom Rockstars Are People Who:
- Take pride in their work and have a relentless work ethic
- Go the extra mile and do not cut corners
- Want to be a part of something BIG
- Demonstrate the ability to be resourceful and take initiative
- Have positive, can-do attitudes
- Enjoy being around and communicating with others
- Care about other team members and the community (inside and outside of the kitchen)
- Love to learn, love new challenges
- Want to grow and develop a career path for themselves
- Have a high standard of excellence for themselves and the company
We invest in our team members and want them to learn, grow, and move up into supervisory or management positions. Join us for an opportunity to be a part of an expanding company and grow in your skills and career!
Highlights:
- Rate of Pay: $15-$17 plus tips (on average, gratuity adds extra $1-3/hour). Negotiable hourly wage based on experience, certifications and ability to legally drive. We offer paid training.
- Hours of Operation: 11:00 AM – 8:00 PM, seven days a week (flexibility required)
- Shifts Available: As early as 7:00 AM and as late as 8:00 PM+. Seven days a week (flexibility required)
- Work Locations: 618 ½ Church St, 1999 Campus Dr, 2145 Sheridan Rd in Evanston / 135 N Kedzie in Chicago
- Job Perks:
- Meals: Free shift meal + 50% off meals when not on shift
- Celebrations: Gifts for birthdays & company anniversaries
- Continuing Education: Opportunities for support of continuing education
- Growth: We're growing like crazy and adding all sorts of new operations & locations -- means tremendous growth potential into supervisory and management positions
- Team Culture: Fun work environment, flexible scheduling, and people-first leadership & culture
Apply: Send resume to [email protected]