Customer Service/Collection Resolution Representative @ Mintex, Inc. - Chicago, IL

Mintex, Inc. is currently hiring for a Customer Service / Collection Resolution Representative! Job Summary: This position is primarily responsible for reaching out to consumers to collect payment on delinquent accounts. Collection representatives must be persistent and professional, with a thorough understanding of how to use the phone system and computer software related to the job. While being courteous and understanding in dealing with consumers. Success in this position may lead to becoming a successful debt collector with growth potential within the organization.

Job Responsibilities:
  • Possess strong organizational skills, strong work ethics within a call center setting, excellent communication and negotiation skills, strong time management skills.
  • Perform inbound/outbound calls with consumers.
  • Build and maintain a professional conversation with consumers working toward resolution.
  • Request and negotiate payments from consumers for proper resolution.
  • Responds promptly to customer's needs.
  • Maintain clear and updated account documentation with accuracy.
  • Responsible for maintaining calls between 100-150 per day.
  • Responsible for meeting personal monthly Key Performance Indicators and Team Monthly Goals.
  • Perform duties in accordance to federal, state and local laws and company policy.
  • Follow all company policies and procedures, including punctuality and attendance.
  • Completes administrative tasks correctly and in a timely manner.
  • Performs additional duties as assigned.

REQUIREMENTS
Education and Experience:
  • High School Diploma or equivalent.
  • Collection / Call Center experience a plus.
  • FDCPA passing score required post training module

Skills and Abilities:
  • Knowledge of the FDCPA is helpful.
  • Must have excellent communication skills.
  • Good organization skills and ability to follow up on accounts or scheduled call backs with great attention to detail.
  • Must have excellent negotiation and customer service skills.
  • Must have proficient computer skills.
  • Must show respect and sensitivity for cultural differences.
  • Ability to prioritize and plan work activities with efficient use of time.
  • Ability to approach others in a tactful manner and react well under pressure.
  • Ability to identify and resolve problems in a timely manner; develop and provide alternative solutions.
  • Ability to gather and analyze information skillfully.
  • Ability to working in multiple data bases systems simultaneously, while engage in conversation and completing all required notations.
  • Ability to manage difficult and/or emotional customer situations and awareness to escalate to supervisor when required.
  • Bilingual skills a plus.
  • Candidates must provide proof of COVID-19 vaccination card or record. As per CDC recommended guidelines of minimum single or two-dose vaccine, depending on type taken. Booster will be required post 6 month of minimum vaccine dose.

Compensation and Benefits:
  • Starting wage, determined on experience.
  • Medical benefits package available.
  • Paid time off

Location:
  • 700 North Sacramento Blvd. Suite 221, Chicago, IL
  • Looking for candidates local to Chicago city limits.

Hours:
  • Shifts will be M-F between 8:00am to 5:00pm or 9:00am - 6:00pm

Job Type:
  • Full-time

Benefits:
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Physical setting:
  • Call center

Schedule:
  • Monday to Friday

COVID-19 considerations:
  • Candidates must provide proof of COVID-19 vaccination card or record by hired start date. As per CDC recommended guidelines of minimum single or two-dose vaccine, depending on type taken. Booster will be required post 6 month of minimum vaccine dose.

Application Question(s):
  • In math, what skill level do you consider yourself in? Average, Intermediate or Advanced.

Education:
  • High school or equivalent (Required)

Experience:
  • Customer service: 1 year (Preferred)
  • Debt Collection Agents: 1 year (Preferred)

Language:
  • Spanish (Preferred) ​

Apply:
Send resume to [email protected].