Customer Service & Sales Support Specialist - Chicago, IL

Spice company located at Irving and Ravenswood is in need of a Customer Service and Sales Support Specialist.

What you’ll do: 

COMMUNICATION 

• Answer all phone calls in a friendly and helpful manner. 
• Counsel customers on use of products with knowledgeable tips. 
• Handle all sales broker calls regarding orders and other product questions. 
• Relay production issues and customer feedback to sales and marketing teams 
• Be a true customer advocate within all internal departments 
• Document and resolve customer complaints 
• Educate and upsell customers 

ORDER PROCESSING 

• Enter all orders into QuickBooks and circulate to sales and production departments. 
• Confirm and verify all information on each purchase order received. 
• Create a prioritized list for fulfillment and shipping of daily wholesale account and website orders. 
• Work with the operations and production teams to ensure timely processing of all key account orders. 
• Invoice all orders within 24 hours of shipment 

SALES SUPPORT 

• Document, process and fulfill sample requests from sales brokers, customers and in-house staff
• Maintain office sample stock 
• Participate in product taste tests 
• Maintain documents for sample logs, promotion schedules, and website updates
• Conduct telemarketing campaigns to qualified leads quarterly
• Create, analyze, present and maintain reports regarding customer sales, sample expenses, telemarketing activities and lead follow ups
• Complete new item and new vendor paperwork as needed
• Develop and maintain database of customer requirements 

Qualifications 

• 3-4 years customer service or administrative experience 
• Microsoft Office, intermediate experience 
• Outlook 
• Excel: be able to do basic functions, formatting and running pivot tables 
• Word: letters, correspondence and mail merge 
• PowerPoint: basic editing 
• WordPress, Woo Commerce experience a plus 
• Some sales experience preferred 
• Food knowledge preferred 
• QuickBooks, or similar order entry software experience preferred 
• Extremely detail oriented 
• Exceptionally organized 
• CRM experience a plus 
• Technology proficient 

Traits that will help you succeed 

• Excellent attention to detail 
• Exceptional follow-through 
• Self-starter with exceptional organizational and time management skills 
• Ability to set and manage priorities 
• Foodie 
• Clear, concise communicator 
• Problem-solving, (process) improvement-making, goal-crushing team player 
• Positive, can-d attitude 
• Fast learner 

What we offer 

• Competitive compensation package 
• Opportunity for advancement and supplemental training
• Health, dental, life and disability insurance 
• Company-matched retirement plan 
• Paid time off, including holidays, sick and vacation 
• A family-like, fun and collaborative work environment 
• Taste testing of recipes (almost every day!) 
• Le Petit Fridays – office closes at 1PM 
• Monday – Friday workweek, some occasional events with plenty of notice on weekends 

Salary: $35,000 – $45,000


How to apply:
Forward resume to jobs@industrialcouncil.com. Include “Material Holder” in subject line.