Customer Service Representative - Chicago, IL
COMPANY INFORMATION:
The company located near Western and Lake Streets in Chicago is a manufacturer and distributor of leading-edge petroleum instruments. We supply equipment that reliably tests the composition and quality of fuels, biofuels, biodiesel and lubricants and related substances in refineries, pipelines and laboratories worldwide.
JOB DESCRIPTION:
We’re seeking the right candidate to support our inside sales and customer service initiatives. The ideal candidate will have a roll-up-your-sleeves get-it-done attitude; they’ll be team-oriented with a great understanding of exceptional customer service. This person must be well-organized, highly detailed, and a self-starter.
This person will be providing support to our inside sales inquiries, support to our outside sales team, as well as, distributor network and must be dedicated, focused, and extremely detail oriented.
RESPONSIBILITIES:
DESIRED SKILLS & EXPERIENCE:
SALARY:
$32,000.00 to $40,000.00 a year
How to Apply:
Email resume to [email protected]. Note job title in subject line.
The company located near Western and Lake Streets in Chicago is a manufacturer and distributor of leading-edge petroleum instruments. We supply equipment that reliably tests the composition and quality of fuels, biofuels, biodiesel and lubricants and related substances in refineries, pipelines and laboratories worldwide.
JOB DESCRIPTION:
We’re seeking the right candidate to support our inside sales and customer service initiatives. The ideal candidate will have a roll-up-your-sleeves get-it-done attitude; they’ll be team-oriented with a great understanding of exceptional customer service. This person must be well-organized, highly detailed, and a self-starter.
This person will be providing support to our inside sales inquiries, support to our outside sales team, as well as, distributor network and must be dedicated, focused, and extremely detail oriented.
RESPONSIBILITIES:
- Answering phone calls and speaking w/ customers related to sales inquiries
- Maintain appropriate department procedures, updates database of client information and responds to requests for information
- Communicate professionally with customers over the phone and via email
- Utilize CRM system to track and record customer info
- Fast response times to customer emails and technical questions
- Forward incoming "leads" to outside sales staff
- Provide sales support for international customers
- Create power point presentations as needed
- Proficient in relevant computer applications (PC, Microsoft Office Suite, CRM) and good keyboard skills
- Analyzing market segments
- Other support as needed
DESIRED SKILLS & EXPERIENCE:
- Prior sales administrative and/or sales support experience is PLUS
- Must possess outstanding written and verbal communications, plus have high reading comprehension
- Must understand the importance of response times and importance of customer service
- Knowledge of customer service principles and practices
- Must have a demonstrated commitment to quality, and proven ability to pay meticulous attention to detail
- Excellent time management skills, ability to prioritize multiple tasks, and meet strict deadlines
- Must be flexible and adaptable
- Proficient in MS Office, Word, Excel
- QuickBooks experience is a Plus
- Ability to work independently
SALARY:
$32,000.00 to $40,000.00 a year
How to Apply:
Email resume to [email protected]. Note job title in subject line.