Service Technician (Electronics) - Chicago, IL
The company located at Western and Lake Streets in Chicago is a petroleum instrument company that brings together high caliber instrumentation from top global manufacturers. We supply equipment that accurately tests the quality of fuels, biofuels, biodiesel and lubricants in refineries, pipelines and laboratories worldwide. Our petroleum testing equipment adheres to standard industry test methods.
We are looking for a self-starter In House/Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that maximizes customer relations and increases profitability.
Responsibilities:
Requirements:
Compensation:
$30000 to $40000, health insurance, 401K, vacation, and vehicle reimbursement.
How to apply:
Forward resume to jobs@industrialcouncil.com. Include “electro-mechanical assembler” in subject line.
We are looking for a self-starter In House/Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that maximizes customer relations and increases profitability.
Responsibilities:
- Provide service and customer support during field service visits and in house repairs
- Utilize company CRM to provide service quotes, track repair status, and update troubleshooting log
- Manage on site installation, repairs, and preventive maintenance, 40% overnight travel
- Assist production department in assembly and QC testing of instruments
- Plan daily travel schedule; document and research customer issues, order and gather components and parts, make travel arrangements, complete repair and documentation
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports and expense reports
- Visit customers to promote service
- Operate vehicle in a safe manner
- Follow all company’s procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Increase job knowledge through self-study
Requirements:
- Proven field service experience
- 0-3 years of experience with a degree
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy required, Spanish a plus
- Strong verbal and written skills
- Ability to work flexible shifts and to adapt to changing work schedules
- Electronics Technical degree or certification or experience
- Your own vehicle, Valid driver’s license and insurance
Compensation:
$30000 to $40000, health insurance, 401K, vacation, and vehicle reimbursement.
How to apply:
Forward resume to jobs@industrialcouncil.com. Include “electro-mechanical assembler” in subject line.
